Billing Information for you and family

Thank you for choosing Lifespan as your primary provider of medical attention.  We are committed to providing you with unmatched personalized services to ensure quality and affordable health care for you and your family.

Lifespan wants to ensure your visits to our community clinics are a great experience as we serve you with the highest quality of healthcare available.  With that, we understand there are also billing and financial aspects of healthcare that can complicate matters, which is why we have dedicated patient account specialists and resources on our website to help connect the dots.  Our goal is to simplify the process as much as possible.

To accommodate you, Lifespan will take responsibility in billing your health insurance company based on the information you provide.  To receive the benefit of these accommodations,  it is critical that your information is always accurate in our system at the time services are rendered as well as when the status of your health insurance changes.  Report any changes in your information to our Lifespan Staff in a timely manner.  We greatly appreciate your cooperation in keeping your account information as accurate as possible.

Patient Insurance Responsibility

Insurance and Billing

As your primary care provider, please remember that our relationship is with you and not your insurance company.  The benefits of your health coverage is an agreed contract between you and your insurance carrier.  For additional information on what services will be covered, please contact your insurance company.  While we have a great understanding of most insurance providers and coverage, we encourage you to be familiar with the exact benefits and limitations.  Ultimately, we advise you always to refer to your insurance carrier directly.

Co-Payments, Co-Insurance and Deductibles

Co-pays, co-insurance and deductibles are due at the time of your services.  Co-payments are a flat fee paid each time you come to our clinic.  These payments typically range from $36.00 to $60.00 depending on the type of coverage you have and the type of services we are providing.  Co-insurance is a percentage-based payment that you are responsible for after your deductible has been satisfied.  Deductibles are simply the amounts that you must pay out of pocket before your insurance carrier will begin covering additional medical expenses.  You must pay these deductibles before general benefits of the insurance policy can apply.

For deductible amounts, co-payment details and co-insurance information please contact your insurance provider directly.

Self Payment Patients

Lifespan is committed to providing the highest quality and affordable medical services to all patients.  If you are not covered directly by an insurance provider, we offer discounts for all levels of income and backgrounds.

Budget Plans and Financial Hardship

All of us experience ups and downs in life and we understand when sometimes you need a helping hand.  We offer options to assist you when you are having difficulty in meeting financial obligations.  Our Patient Account Representatives are here to offer you and your family options.

Payment Methods Accepted

We accept cash, checks, and all major credit cards.

Important Payment information

Payment is due at the time of your appointment

  • Medicaid without a Copay or VA = $0.00
  • Medicare without a secondary = $15.00
  • Sliding Scale = (See Sliding Scale Info Below)
  • Insurance with a deductible (Without a copay) = $60.00
  • Self pay Contract = $60.00

Insurance Providers We Accept

  • Medicare
  • Medicaid to include BlueCare, Amerigroup, and United Healthcare
  • Humana
  • Healthspring
  • UMR
  • Golden Rule
  • Pittman & Associates
  • Aetna
  • Worker’s Comp
  • Community Health Alliance
  • Blue Cross & Blue Shield
  • Tricare

This is not a complete listing of insurances. Please contact the office if your insurance is not listed here

Correct Billing Information is Crucial

Be aware of changes in providers and expiration of your own plans. Always be prepared.

Helpful Tips:

  • Please show your insurance card at each visit when you check in
  • Remember to have your copay read when you check in
  • Notify the office of any changes in your insurance, mailing address or telephone number
  • Contact us if you have questions about your insurance claim

Sliding Scale Information

If You’re uninsured, you may qualify to pay a reduced price for some services and treatments at our health centers. The exact amount you pay depends on your income and family size. This is the “Sliding Scale”.

Once you qualify for the Sliding Scale, you can use it for 12 months. If your income or family size changes during those 12 months, you must let us know.

Example of Sliding Scale Costs:

If your income is between $0 and $12,880 and you live alone, you would qualify for our nominal fee of $36. If it is between $12,880 and $17,130, then you would qualify for a nominal fee of $48, etc.  

See our 2021 Annual Income Sliding Scale Information Sheet and Income Screening Form.

Services not covered by the Sliding Scale:

The items below are not covered by the Sliding Scale, but may be covered by other programs:

  • Vaccines
  • Vasectomy/tubal ligation
  • Birth Control
  • Pregnancy
  • Services you get from outside hospitals or doctors

How to qualify for the Sliding Scale

To qualify, you must bring in proof of your family’s income. You can bring any of these things to show proof:

  • Pay stubs
  • Tax forms *Preferred documentation
  • Letter from your employer
  • Documents showing income from unemployment, SSI, alimony, child support, or other sources

What if I don’t know my income?

If you don’t know your family’s exact income, you can estimate. But if you don’t bring proof of income back to the health center, you will be charged full price.

Ways to Pay

We accept cash, checks and credit cards. Ask about our % discount for timely payments. We can also arrange payment plans to fit your budget.

Questions About Insurance or Fees?

Contact us here